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Frequently Asked Questions
Frequently Asked Questions
Here are some of the most common questions we receive about shopping at Kingdom. We hope that you can find the answer to
your question. If not, please feel free to e-mail us or call toll free at 1-800-788-1122.
What is your minimum shipping and handling charge?
Our Minimum Shipping and Handling Charge is $3.97. No matter what you order, even if the item is FREE, you will pay this
$3.97 fee. Though a lot of our products are inexpensive and lightweight, the carriers that deliver our products to your door
have a minimum amount that they charge. This Minimum Shipping and Handling amount prevents us from losing money on small
orders, and allows us to keep our Kingdom product prices low!I have my order shipped to an address other than the billing address?
Yes. But, because we want to protect our customers, and we are aware of the “Identity Theft” epidemic in this country, your
order will have to be verified. When an order is shipping to a different address than the billing address, we require that
all the credit card information be verified with the issuing bank. This policy protects all parties from unauthorized card
use. For your protection and to speed up the processing of your order, please contact your credit card company and notify
them of any and all alternate or authorized addresses.What is your international order policy?
We may require funds to be electronically wired to our bank before your order can be shipped. However, this may not be
required once you become an established customer of Kingdom. International Internet orders will need to be verified before
shipping.APO and FPO military shipping – do you ship to APO and FPO addresses?
Yes, we do ship to APO and FPO addresses. Your order will be shipped via United States Postal Service Priority Mail. Please
note that shipments to these addresses are subject to a longer ship time. USPS package weight limit restrictions may also
apply.
What is your backorder policy?
You will be notified on your invoice with BO under shipped on your invoice. What is your Special Order Policy? What is your Policy with Custom Orders?
Products that are considered “Special Orders” or “Customized/ Personalized Items” are not returnable. However, if these
items are defective upon delivery, they will be replaced – as long as we are notified within 30 days.
Examples of such items considered Special Order/ Custom Orders (but not limited to this list) include:
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Furniture (Chairs, Tables, Podiums)
- Printers (that have had ink put in them)
- Personalized Labels, Personalized Table Covers, On-Disc Printing
- Personalized J-Cards, Personalized Album Inserts
- Software
- Any other items noted as “Special Order” on our site, or as communicated by our Sales Personnel
My order contains items that are in stock and items that are backordered. When will my order ship?
The in-stock items on your order will ship right away. We will then ship any backordered items as we receive them. Please
note that this does not increase your shipping charge.
If you would prefer to have the entire order held until the backordered items are available, we can certainly accommodate
your request. Simply let your representative know over the phone or by putting this information in your comments field or an
email. We will be happy to accommodate your needs to make receiving your products most convenient for you.
Products that are considered “Special Orders” or “Customized/ Personalized Items” are not returnable. However, if these
items are defective upon delivery, they will be replaced – as long as we are notified within 30 days.Non returnable items – What items are Non-Returnable?-
Printers (that have had ink put in them)
-
Personalized Labels, Personalized Table Covers, On-Disc Printing
-
Personalized J-Cards, Personalized Album Inserts
-
Software
-
Any other items noted as “Special Order” on our site, or as communicated by our Sales Personnel
What is your pricing policy? Do you have a low-price
guarantee?What is your policy regarding sales tax?
If your order is being shipped to Pennsylvania, you will be charged Pennsylvania State Sales Tax. (You will also be charged
this sales tax if your order is picked up at our facility.) We do accept Pennsylvania Tax Exempt Certificates for Phone or
Fax Orders. Please contact customer service if you have a Pennsylvania Tax Exempt Certificate you would like us to keep on
file in our Accounting office.
How to Order from Kingdom
Placing your first order from Kingdom.com
What is your payment policy?Do you have long term billing?
No we do not. We do, however, offer leasing for large purchases and “10 Days Upon Receipt” Billing. Both payment options
require a credit application and approval. Also, both payment options cannot be used for online orders.
If you are interested in applying for Leasing or Billing terms for Phone or FAX orders please e-mail us or call 1-800-788-1122
Questions/ Problems with an order you have placed
How do I cancel an order?
Problems with an order you have received?
What is your Returns Policy?
What if I receive damaged merchandise?How do I check my Order Status?You will receive an email with the shipper generated tracking number and a link to their site when your order is shipped.
You can use the link in the email to connect with the website, enter your tracking number and track the progress of your
product on its way to you. Or, you can always e-mail us or call 1-800-296-2312 for the status of your order.
Please have your order invoice, customer, tracking or order confirmation number ready so that we can assist you more quickly.
Please note that all tracking numbers appear to be FedEx. If it was shipped by via U.S. Postal Service Priority Mail you
will need to go to USPS.com to track it and UPS.com for any Ups deliveries.
If you do not receive a shipping confirmation, please email or call us to confirm shipment of your order.
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