What's the Difference between New, Demo and Used Equipment?

1. What is your shipping policy?

2. What is your minimum shipping and handling charge?

   Our Minimum Shipping and Handling Charge is $3.97. No matter what you order, even if the item is FREE, you will pay this $3.97 fee. Though a lot of our products are inexpensive and lightweight, the carriers that deliver our products to your door have a minimum amount that they charge. This Minimum Shipping and Handling amount prevents us from losing money on small orders, and allows us to keep our Kingdom product prices low!




3. I have my order shipped to an address other than the billing address?

   Yes. But, because we want to protect our customers, and we are aware of the “Identity Theft” epidemic in this country, your order will have to be verified. When an order is shipping to a different address than the billing address, we require that all the credit card information be verified with the issuing bank. This policy protects all parties from unauthorized card use. For your protection and to speed up the processing of your order, please contact your credit card company and notify them of any and all alternate or authorized addresses.




4. What is your international order policy?

   We may require funds to be electronically wired to our bank before your order can be shipped. However, this may not be required once you become an established customer of Kingdom. International Internet orders will need to be verified before shipping.




5. APO and FPO military shipping – do you ship to APO and FPO addresses?

   Yes, we do ship to APO and FPO addresses. Your order will be shipped via United States Postal Service Priority Mail. Please note that shipments to these addresses are subject to a longer ship time. USPS package weight limit restrictions may also apply.

1. What is your backorder policy?

   You will be notified on your invoice with BO under shipped on your invoice.




2. What is your Special Order Policy? What is your Policy with Custom Orders?

   Products that are considered “Special Orders” or “Customized/ Personalized Items” are not returnable. However, if these items are defective upon delivery, they will be replaced – as long as we are notified within 30 days. Examples of such items considered Special Order/ Custom Orders (but not limited to this list) include:
   
   
3. Furniture (Chairs, Tables, Podiums)


4. Printers (that have had ink put in them)


5. Personalized Labels, Personalized Table Covers, On-Disc Printing


6. Personalized J-Cards, Personalized Album Inserts


7. Software


8. Any other items noted as “Special Order” on our site, or as communicated by our Sales Personnel




9. My order contains items that are in stock and items that are backordered. When will my order ship?

   The in-stock items on your order will ship right away. We will then ship any backordered items as we receive them. Please note that this does not increase your shipping charge.
   
   If you would prefer to have the entire order held until the backordered items are available, we can certainly accommodate your request. Simply let your representative know over the phone or by putting this information in your comments field or an email. We will be happy to accommodate your needs to make receiving your products most convenient for you.




10. Non returnable items – What items are Non-Returnable?

Products that are considered “Special Orders” or “Customized/ Personalized Items” are not returnable. However, if these items are defective upon delivery, they will be replaced – as long as we are notified within 30 days. Examples of such items considered Special Order/ Custom Orders (but not limited to this list) include:


11. Printers (that have had ink put in them


12. Personalized Labels, Personalized Table Covers, On-Disc Printing


13. Personalized J-Cards, Personalized Album Inserts


14. Software


15. Any other items noted as “Special Order” on our site, or as communicated by our Sales Personnel




1. What is your pricing policy? Do you have a low-price guarantee?

2. What is your policy regarding sales tax?

   If your order is being shipped to Pennsylvania, you will be charged Pennsylvania State Sales Tax. (You will also be charged this sales tax if your order is picked up at our facility.) We do accept Pennsylvania Tax Exempt Certificates for Phone or Fax Orders. Please contact customer service if you have a Pennsylvania Tax Exempt Certificate you would like us to keep on file in our Accounting office.






1. How to Order from Kingdom

2. Placing your first order from Kingdom.com

3. What is your payment policy?

4. Do you have long term billing?

   No we do not. We do, however, offer leasing for large purchases and “10 Days Upon Receipt” Billing. Both payment options require a credit application and approval. Also, both payment options cannot be used for online orders. If you are interested in applying for Leasing or Billing terms for Phone or FAX orders please e-mail us or call 1-800-788-1122






1. What is your privacy policy?

2. How do you secure my information while visiting Kingdom.com?

3. How is my satisfaction guaranteed?






1. Forgot your password?

2. Questions/ Problems with an order you have placed

3. How do I cancel an order?

4. Problems with an order you have received?

5. What is your Returns Policy?

6. What if I receive damaged merchandise?




7. How do I check my Order Status?

   You will receive an email with the shipper generated tracking number and a link to their site when your order is shipped. You can use the link in the email to connect with the website, enter your tracking number and track the progress of your product on its way to you. Or, you can always e-mail us or call 1-800-296-2312 for the status of your order. Please have your order invoice, customer, tracking or order confirmation number ready so that we can assist you more quickly.
   
   Please note that all tracking numbers appear to be Fedex. If it was shipped by via U.S. Postal Service Priority Mail you will need to go to USPS.com to track it and UPS.com for any Ups deliveries. If you do not receive a shipping confirmation, please email or call us to confirm shipment of your order.






1. Request a catalog




2. How do I change my Catalog Mailing Address?

   e-mail us or call 1-800-788-1122




3. I am not comfortable ordering Online. But I enjoy shopping on the web. How else can I place my order?

   Though our site is verified safe and secure, we understand that ordering online is not for everyone. Please feel free to call us at 1-800-788-1122 to place your orders. Sales personnel are available from 8:30 - 7 pm Mon thru Friday. Saturday 10-2 p.m. ET. Or, you can always leave a message via voice mail during off hours.
   
   We also accept orders via Mail and Fax:
   Kingdom, Inc.
   719 Lambs Creek Road
   Mansfield, PA 16933
   Fax (Orders Only) 1-800-525-7339
   






1. How do I convert a Cassette Tape to MP3 or CD?

   There are a couple of different ways to convert a cassette tape to MP3 or CD. Choose whatever option works best for you and fits your budget.
   
   The first and simplest way is to use a tape and CD recorder combo deck such as the KCT22M3 or the Crowsley ALL2CD, which also converts vinyl records to CD. Simply put the tape you wish to convert in the tape deck and insert a blank CD into the CD recorder drive. Press the "Tape - to - CD" record button and your cassette will start converting. When it's finished you now have a CD with the audio that was on the tape! If you want to convert the CD to MP3 simply insert the CD in your home computer and use a popular free program such as iTunes to convert your CD to MP3! It's really that simple!
   
   The second option is to connect a standard tape deck such as the 2KT08, or a tape deck you already own, to your computer using an audio interface such as the KPRTNOMC. Insert the tape you wish to convert into the tape deck and press play. Using the free audio recording software that comes with the KPRTNOMC, record the audio from the tape to your computer. When the recording is done you are able to easily burn the audio to CD for playback in a standard CD player, or convert the audio to MP3 for playback on your iPod or for uploading to an online service such as MessageShare to share your message with the millions of people on the internet!




2. Why do I still use tapes?

   There are several reasons you should use cassette tapes in your ministry. First, this technology has not completely disappeared, which means there is a large number of people still needing to hear the life-changing message of Christ who only have a tape player. Plus, many of the elderly that are unable to attend church services still rely on receiving their teachings and spiritual growth messages on a tape.
   
   It’s only been within the past couple years that car manufacturers have started to completely replace tape decks with CD players. This means that there are plenty of people out there who can only listen to tapes while traveling in their car.
   
   Cassette tapes are probably the most “convenient” media format for "bookmarking. When listening to spoken word, you don’t lose your place. Whether you are moving the tape from player to player or simply starting and stopping, you are always just at the place you left off. The other convenience of cassette tapes is its portability; a tape can easily slip into the pocket of a shirt, pants, orpurse.
   
   It is important to offer your recordings on every type of media that the people you are trying to reach are using.